Last updated: [date]

At ST Garage, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your personal data when you visit our website, contact us, book a service, or use our garage services.

1. Who We Are

Company name: [Legal company name]
Trading name: ST Garage
Company registration number: [Company number]
VAT number: [VAT number, if applicable]
Registered address: [Registered address]
Garage address: [Garage address]
Email: [Email address]
Phone: [Phone number]

For the purpose of UK data protection law, we are the data controller of the personal information we collect and use.

2. Information We Collect

We may collect and use the following types of personal information:

  • Name
  • Email address
  • Phone number
  • Vehicle details, including registration number, make and model
  • Booking or enquiry details
  • Service, MOT, repair or diagnostic history
  • Payment and invoice information
  • Website usage data, where cookies or analytics are used
  • Any other information you choose to provide when contacting us

3. How We Use Your Information

We use your personal information to:

  • Respond to enquiries
  • Book MOTs, servicing, repairs, diagnostics or DPF services
  • Provide quotations and customer support
  • Carry out garage services requested by you
  • Maintain service records and invoices
  • Manage payments and accounting records
  • Improve our website and services
  • Comply with legal, tax and regulatory obligations
  • Send service reminders or marketing communications, where permitted

4. Lawful Basis for Using Your Data

Under UK data protection law, we must have a lawful basis for using your personal information. Depending on the situation, we may rely on:

Contract — when we need your information to provide a service you have requested.

Legal obligation — when we need to keep records for tax, accounting, regulatory or legal reasons.

Legitimate interests — when we use your information to manage our business, respond to enquiries, improve our services, prevent fraud, or maintain customer records.

Consent — where required, for example for certain types of marketing or non-essential cookies.

5. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties where necessary, such as:

  • Payment providers
  • Accountants or professional advisers
  • IT, hosting or website support providers
  • MOT, warranty, parts or repair-related service providers
  • Legal or regulatory authorities, where required by law

We only share the information necessary for the relevant purpose.

6. How Long We Keep Your Information

We keep your personal information only for as long as necessary for the purposes described in this policy.

Customer, invoice and service records may be kept for several years where required for business, tax, warranty, insurance or legal reasons. Enquiry information may be kept for a shorter period unless it becomes part of a customer record.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to help the site work properly, improve performance, analyse traffic and support online forms or booking features.

Essential cookies are used to make the website function correctly. Non-essential cookies, such as analytics or marketing cookies, will only be used where required consent has been obtained.

You can manage or disable cookies through your browser settings. If the website uses Google Analytics, Meta Pixel, Google Ads tracking or similar tools, this section should be expanded with details of those services.

8. How We Protect Your Information

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure or alteration.

Access to personal information is limited to those who need it for business purposes.

9. Your Rights

Under UK data protection law, you have rights over your personal information. These may include the right to:

  • Access the personal information we hold about you
  • Ask us to correct inaccurate information
  • Ask us to delete your information in certain circumstances
  • Object to certain types of processing
  • Ask us to restrict how we use your information
  • Withdraw consent, where we rely on consent
  • Request data portability in certain circumstances

To exercise your rights, please contact us using the details above.

10. Complaints

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection.

ICO website: ico.org.uk
ICO telephone: 0303 123 1113

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date

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